Frequently Asked
Questions

spintime accepts the following Philippine government-issued IDs for KYC verification:

• Philippine Passport
• SSS / GSIS ID
• PhilHealth ID
• Driver's License
• Unified Multi-Purpose ID (UMID)
• Voter's ID or Voter's Certification
• Philippine National ID (PhilSys)

Upload a clear photo or scan of your chosen ID along with a selfie holding the ID. Verification is typically completed within 24 hours on business days.

No. spintime strictly enforces a one-account-per-player policy. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of our Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the "Forgot Password" option on the spintime Login page instead of creating a new account.

Go to the spintime Login page and click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. If you're still having trouble, contact our 24/7 support team and we'll verify your identity and assist you manually.

spintime supports the following payment methods for Filipino players:

• E-wallets: GCash, Maya (PayMaya)
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card: Visa and Mastercard debit cards issued by Philippine banks

All transactions are processed in Philippine Peso (₱). spintime does not accept credit card deposits for gambling transactions, in line with current Philippine regulations.

The minimum deposit on spintime is ₱100 for GCash and Maya transactions. For bank transfers, the minimum is ₱500 due to processing fees charged by Philippine banks. There is no maximum deposit limit, though large deposits may trigger additional verification checks as part of our anti-money laundering compliance procedures.

Withdrawal processing times on spintime vary by method:

• GCash / Maya: 1–3 hours after approval
• Bank Transfer: 1–3 business days depending on your bank
• Debit Card: 3–5 business days

All withdrawals go through a security review before processing. First-time withdrawals may take slightly longer as our team completes final KYC checks. The minimum withdrawal amount is ₱200.

Common reasons for a declined withdrawal on spintime include: incomplete KYC verification, unmet bonus wagering requirements, a mismatch between your account name and your payment method name, or a pending security review. If your withdrawal was declined, you'll receive an email explaining the reason. You can also contact our support team for clarification. spintime will never decline a legitimate withdrawal without providing a clear reason.

spintime offers a welcome bonus for new Filipino players on their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. Welcome bonuses are subject to wagering requirements — meaning you need to play through the bonus amount a specified number of times before the resulting winnings can be withdrawn. Always read the full bonus terms before opting in.

A wagering requirement (sometimes called a playthrough requirement) means you need to bet a total amount equal to the bonus multiplied by the stated number before you can withdraw bonus-derived winnings. For example: if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the winnings become withdrawable. Not all games contribute equally — slots typically contribute 100%, while live dealer games may contribute less. Check the specific bonus terms for details.

Yes. If you prefer to play without bonus restrictions, you can opt out of receiving bonuses in your spintime account settings under "Promotions Preferences." Once opted out, deposits will not automatically trigger bonus offers. You can re-enable bonus eligibility at any time. Some players prefer this approach as it allows unrestricted withdrawals without needing to meet wagering requirements first.

spintime offers a wide and growing game library for Filipino players, including:

• Online Slots: Hundreds of titles from leading providers — browse the Slot section
• Live Dealer: Real-time tables with live dealers — baccarat, blackjack, roulette, and more via BetterLive Live
• Bingo: Classic and variant bingo rooms — play Bingo on spintime
• Crash & Instant Games: Fast-paced games including Pappu — try Pappu
• Table Games: Digital versions of poker, sic bo, and more

New games are added regularly. Check the spintime Casino page for the latest additions.

RTP stands for Return to Player — it's the percentage of all wagered money that a game is designed to pay back to players over a very large number of spins or rounds. For example, a slot with 96% RTP theoretically returns ₱96 for every ₱100 wagered over millions of spins. RTP is a long-term statistical average, not a guarantee of what you'll win in any single session. spintime displays the RTP for each game in the game information panel. Higher RTP generally means better long-term value, but short-term results can vary significantly due to variance.

Yes. spintime is fully optimised for mobile play on both Android and iOS devices. You can access the full game library directly through your mobile browser — no app download required. The spintime mobile experience is designed to work smoothly on popular Philippine mobile networks including Globe, Smart, and DITO. For the best experience, we recommend using a stable Wi-Fi connection when playing live dealer games.

spintime uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and our full data handling practices are detailed in our Privacy Policy. We also offer two-factor authentication (2FA) for an additional layer of account security — we strongly recommend enabling it.

If you suspect unauthorised access to your spintime account, act immediately: change your password using the "Forgot Password" option on the spintime Login page, then contact our 24/7 support team. We can temporarily freeze your account while we investigate. Do not share your password, OTP codes, or account details with anyone — spintime staff will never ask for your password. Be cautious of phishing attempts that impersonate spintime via SMS or email.

spintime provides a full suite of responsible gaming tools accessible from your account settings:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit
• Loss Limits: Cap your maximum losses per day, week, or month
• Session Time Limits: Set a maximum play duration per session
• Reality Checks: Periodic on-screen reminders of your session duration and net result
• Cool-Off Period: Take a break of 24 hours up to 30 days
• Self-Exclusion: Suspend your account for 6 months, 1 year, 3 years, or permanently

For full details, visit our Responsible Gaming page.

To self-exclude, log in to your spintime account, go to Account Settings, and select the Responsible Gaming tab. Choose Self-Exclusion and select your preferred duration. Your account will be suspended immediately and all marketing communications will stop. You can also contact our support team directly to request self-exclusion — we will process it within 24 hours. Gambling is addictive. Know when to stop. If you need additional support, the National Center for Mental Health crisis hotline is available 24/7 for all Filipinos.

spintime operates within the Philippine regulatory framework under PAGCOR oversight. Online gambling in the Philippines is regulated by the Philippine Amusement and Gaming Corporation (PAGCOR). Players must be 21 years of age or older to register and play on spintime, in accordance with Philippine law. spintime enforces strict age verification and KYC procedures to ensure compliance. If you have questions about the legal status of online gambling in your specific location, we recommend consulting a legal professional.

The minimum age to register and play on spintime is 21 years old, as required by Philippine law for casino-style gambling. spintime verifies the age of all players during the KYC process. Any account found to belong to a person under 21 will be immediately closed and all funds returned. We take our responsibility to prevent underage gambling very seriously. Gambling is addictive. Know when to stop.